{"id":3513,"date":"2020-05-25T15:47:13","date_gmt":"2020-05-25T07:47:13","guid":{"rendered":"https:\/\/www.falconinsurance.com.hk\/company\/?page_id=3513"},"modified":"2025-10-20T19:12:35","modified_gmt":"2025-10-20T11:12:35","slug":"make-a-complaint","status":"publish","type":"page","link":"https:\/\/www.falconinsurance.com.hk\/company\/en\/make-a-complaint\/","title":{"rendered":"Opinion\/Complaint"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left center;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:5%;--awb-background-image:linear-gradient(0deg, #ffffff 0%,rgba(255,255,255,0) 0%);;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated\" style=\"--awb-padding-right:10%;--awb-padding-left:10%;--awb-bg-size:cover;--awb-margin-top:50px;--awb-margin-bottom:50px;\" data-animationType=\"fadeIn\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#001976;--awb-margin-top:0px;--awb-font-size:34px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:;--fontSize:34;line-height:1.35;\"><div style=\"text-align: left;\">Opinion\/Complaint<\/div><\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-clearfix\" style=\"float:right;margin-top:10px;margin-bottom:0px;width:100%;max-width:24%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#001976;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-right:40%;--awb-padding-left:10%;--awb-bg-size:cover;--awb-margin-top:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element in-legacy-container\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"2560\" height=\"1439\" title=\"woman-in-black-blazer-using-laptop-computer-3843350\" src=\"https:\/\/www.falconinsurance.com.hk\/company\/wp-content\/uploads\/2020\/05\/woman-in-black-blazer-using-laptop-computer-3843350-scaled.jpg\" alt class=\"img-responsive wp-image-3508\" srcset=\"https:\/\/www.falconinsurance.com.hk\/company\/wp-content\/uploads\/2020\/05\/woman-in-black-blazer-using-laptop-computer-3843350-200x112.jpg 200w, https:\/\/www.falconinsurance.com.hk\/company\/wp-content\/uploads\/2020\/05\/woman-in-black-blazer-using-laptop-computer-3843350-400x225.jpg 400w, https:\/\/www.falconinsurance.com.hk\/company\/wp-content\/uploads\/2020\/05\/woman-in-black-blazer-using-laptop-computer-3843350-600x337.jpg 600w, https:\/\/www.falconinsurance.com.hk\/company\/wp-content\/uploads\/2020\/05\/woman-in-black-blazer-using-laptop-computer-3843350-800x450.jpg 800w, https:\/\/www.falconinsurance.com.hk\/company\/wp-content\/uploads\/2020\/05\/woman-in-black-blazer-using-laptop-computer-3843350-1200x675.jpg 1200w, https:\/\/www.falconinsurance.com.hk\/company\/wp-content\/uploads\/2020\/05\/woman-in-black-blazer-using-laptop-computer-3843350-scaled.jpg 2560w\" sizes=\"(max-width: 1000px) 100vw, 800px\" \/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:2em;--awb-padding-right:10%;--awb-padding-bottom:2em;--awb-padding-left:10%;--awb-bg-color:#ffffff;--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p>This page explains how to make a complaint about the insurance products or services. By following this procedure, we can make sure your concerns are dealt with as quickly and effectively as possible. We&#8217;ll reply to you no later than 5 working days after receiving your complaint.<\/p>\n<\/div><div class=\"fusion-tabs fusion-tabs-1 classic fusion-no-small-visibility fusion-no-medium-visibility nav-is-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-alignment:start;--awb-inactive-color:#f1f2f2;--awb-background-color:#ffffff;--awb-border-color:rgba(216,216,216,0.31);--awb-active-border-color:#001976;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3bf43d1c6769776f941\" aria-selected=\"true\" id=\"fusion-tab-contactus\" href=\"#tab-3bf43d1c6769776f941\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-headset fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Contact us <\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3df4ddea45de9c514cf\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-insuranceauthority\" href=\"#tab-3df4ddea45de9c514cf\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-landmark fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Authority <\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-760bb4eb97ebe953c33\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-insurancecomplaintsbureau\" href=\"#tab-760bb4eb97ebe953c33\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-building fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Complaints Bureau <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3bf43d1c6769776f941\" aria-selected=\"true\" id=\"mobile-fusion-tab-contactus\" href=\"#tab-3bf43d1c6769776f941\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-headset fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Contact us <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-contactus\" id=\"tab-3bf43d1c6769776f941\">\n<table>\n<tbody>\n<tr>\n<td>By Post:<\/td>\n<td>Falcon Insurance Company (Hong Kong) Limited<br \/>\nSuites 1006-11, 10\/F, No.12 Taikoo Wan Road, Taikoo Shing, Hong Kong<\/td>\n<\/tr>\n<tr>\n<td>By Email:<\/td>\n<td><a href=\"mailto:info@falconinsurance.com.hk\">info@falconinsurance.com.hk<\/a><\/td>\n<\/tr>\n<tr>\n<td>By Fax:<\/td>\n<td>(852) 2232 2899<\/td>\n<\/tr>\n<tr>\n<td>By Phone:<\/td>\n<td><a href=\"tel:+85222322888\">(852) 2232 2888<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3df4ddea45de9c514cf\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-insuranceauthority\" href=\"#tab-3df4ddea45de9c514cf\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-landmark fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Authority <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-insuranceauthority\" id=\"tab-3df4ddea45de9c514cf\">Insurance Authority<\/p>\n<p style=\"margin: 1rem 0;\">The Insurance Authority is a statutory body that regulates the conduct of insurance companies and intermediaries. Please refer to the Insurance Authority\u2019s website for\u00a0more\u00a0details.<\/p>\n<table>\n<tbody>\n<tr>\n<td>Website:<\/td>\n<td><a href=\"http:\/\/www.ia.org.hk\">http:\/\/www.ia.org.hk<\/a><\/td>\n<\/tr>\n<tr>\n<td>By Post:<\/td>\n<td>Insurance Authority<br \/>\n19\/F, No.41 Heung Yip Road, Wong Chuk Hang, Hong Kong<\/td>\n<\/tr>\n<tr>\n<td>By Email:<\/td>\n<td><a href=\"mailto:complaints@ia.org.hk\">complaints@ia.org.hk\u00a0<\/a><\/td>\n<\/tr>\n<tr>\n<td>By Fax:<\/td>\n<td><a href=\"tel:+85237533812\">(852) 3753 3812<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-760bb4eb97ebe953c33\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-insurancecomplaintsbureau\" href=\"#tab-760bb4eb97ebe953c33\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-building fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Complaints Bureau <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-insurancecomplaintsbureau\" id=\"tab-760bb4eb97ebe953c33\">\n<p style=\"margin-bottom: 1rem;\">The Insurance Complaints Bureau (ICB) has been set up to help customers resolve insurance-related disputes. This includes adjudication for claim-related complaints and mediation for other monetary disputes with insurers (not related to claims). In both cases, the value of the complaints should not exceed HK$1,000,000. Please refer to the ICB\u2019s website for details.<\/p>\n<table>\n<tbody>\n<tr>\n<td>Website:<\/td>\n<td><a href=\"http:\/\/www.icb.org.hk \">http:\/\/www.icb.org.hk<\/a><\/td>\n<\/tr>\n<tr>\n<td>By Post:<\/td>\n<td>Insurance Complaints Bureau<br \/>\n29\/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong<\/td>\n<\/tr>\n<tr>\n<td>By Email:<\/td>\n<td><a href=\"mailto:icb.enquiry@icb.org.hk \">icb.enquiry@icb.org.hk<\/a><\/td>\n<\/tr>\n<tr>\n<td>By Fax:<\/td>\n<td>(852) 2520 1967<\/td>\n<\/tr>\n<tr>\n<td>By Phone:<\/td>\n<td><a href=\"tel:+85225202728\">(852) 2520 2728<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><div class=\"fusion-tabs fusion-tabs-2 classic fusion-no-large-visibility nav-is-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-alignment:start;--awb-inactive-color:#f1f2f2;--awb-background-color:#ffffff;--awb-border-color:rgba(216,216,216,0.31);--awb-active-border-color:#001976;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-fe2ca3852a5ce45f8e6\" aria-selected=\"true\" id=\"fusion-tab-contactus\" href=\"#tab-fe2ca3852a5ce45f8e6\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-headset fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Contact us <\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-70ab195624c6c4b1674\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-insuranceauthority\" href=\"#tab-70ab195624c6c4b1674\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-landmark fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Authority <\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-0a51ecb4cdcac4dfa71\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-insurancecomplaintsbureau\" href=\"#tab-0a51ecb4cdcac4dfa71\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-building fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Complaints Bureau <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-fe2ca3852a5ce45f8e6\" aria-selected=\"true\" id=\"mobile-fusion-tab-contactus\" href=\"#tab-fe2ca3852a5ce45f8e6\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-headset fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Contact us <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-contactus\" id=\"tab-fe2ca3852a5ce45f8e6\">\n<p><b>By Post:<\/b><\/p>\n<hr \/>\n<p>Falcon Insurance Company (Hong Kong) Limited<br \/>\nSuites 1006-11, 10\/F, No.12 Taikoo Wan Road, Taikoo Shing, Hong Kong<\/p>\n<p><b>By Email:<\/b><\/p>\n<hr \/>\n<p><a href=\"mailto:info@falconinsurance.com.hk\">info@falconinsurance.com.hk<\/a><\/p>\n<p><b>By Fax:<\/b><\/p>\n<hr \/>\n<p>(852) 2232 2899<\/p>\n<p><b>By Phone:<\/b><\/p>\n<hr \/>\n<p><a href=\"tel:+85222322888\">(852) 2232 2888<\/a><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-70ab195624c6c4b1674\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-insuranceauthority\" href=\"#tab-70ab195624c6c4b1674\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-landmark fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Authority <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-insuranceauthority\" id=\"tab-70ab195624c6c4b1674\">\n<p>Insurance Authority<\/p>\n<p style=\"margin: 1rem 0;\">The Insurance Authority is a statutory body that regulates the conduct of insurance companies and intermediaries. Please refer to the Insurance Authority\u2019s website for\u00a0more\u00a0details.<\/p>\n<p><b>Website:<\/b><\/p>\n<hr \/>\n<p><a href=\"http:\/\/www.ia.org.hk\">http:\/\/www.ia.org.hk<\/a><\/p>\n<p><b>By Post:<\/b><\/p>\n<hr \/>\n<p>Insurance Authority<br \/>\n19\/F, No.41 Heung Yip Road, Wong Chuk Hang, Hong Kong<\/p>\n<p><b>By Email:<\/b><\/p>\n<hr \/>\n<p><a href=\"mailto:complaints@ia.org.hk\">complaints@ia.org.hk\u00a0<\/a><\/p>\n<p><b>By Fax:<\/b><\/p>\n<hr \/>\n<p><a href=\"tel:+85237533812\">(852) 3753 3812<\/a><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-0a51ecb4cdcac4dfa71\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-insurancecomplaintsbureau\" href=\"#tab-0a51ecb4cdcac4dfa71\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-building fas\" aria-hidden=\"true\" style=\"font-size:22px;\"><\/i>Insurance Complaints Bureau <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-insurancecomplaintsbureau\" id=\"tab-0a51ecb4cdcac4dfa71\">\n<p style=\"margin-bottom: 1rem;\">The Insurance Complaints Bureau (ICB) has been set up to help customers resolve insurance-related disputes. This includes adjudication for claim-related complaints and mediation for other monetary disputes with insurers (not related to claims). In both cases, the value of the complaints should not exceed HK$1,000,000. Please refer to the ICB\u2019s website for details.<\/p>\n<p><b>Website:<\/b><\/p>\n<hr \/>\n<p><a href=\"http:\/\/www.icb.org.hk \">http:\/\/www.icb.org.hk<\/a><\/p>\n<p><b>By Post:<\/b><\/p>\n<hr \/>\n<p>Insurance Complaints Bureau<br \/>\n29\/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong<\/p>\n<p><b>By Email:<\/b><\/p>\n<hr \/>\n<p><a href=\"mailto:icb.enquiry@icb.org.hk \">icb.enquiry@icb.org.hk<\/a><\/p>\n<p><b>By Fax:<\/b><\/p>\n<hr \/>\n<p>(852) 2520 1967<\/p>\n<p><b>By Phone:<\/b><\/p>\n<hr \/>\n<p><a href=\"tel:+85225202728\">(852) 2520 2728<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3513","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/pages\/3513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/comments?post=3513"}],"version-history":[{"count":16,"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/pages\/3513\/revisions"}],"predecessor-version":[{"id":4387,"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/pages\/3513\/revisions\/4387"}],"wp:attachment":[{"href":"https:\/\/www.falconinsurance.com.hk\/company\/wp-json\/wp\/v2\/media?parent=3513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}