{"id":3616,"date":"2020-05-26T15:34:20","date_gmt":"2020-05-26T07:34:20","guid":{"rendered":"https:\/\/www.falconinsurance.com.hk\/company\/?page_id=3616"},"modified":"2020-10-07T11:05:27","modified_gmt":"2020-10-07T03:05:27","slug":"claim-procedure","status":"publish","type":"page","link":"https:\/\/www.falconinsurance.com.hk\/company\/en\/claim-procedure\/","title":{"rendered":"Claim Procedure"},"content":{"rendered":"

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Claims
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General Insurance Claims Procedures<\/h2><\/div>
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<\/i><\/i><\/span>Damage to Underground Services Claim Procedures<\/span><\/a><\/h4><\/div>
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  1. If the extent of damage is extensive, call us or your insurance agent\/broker immediately. We may need to instruct a loss adjuster to investigate the incident right away. <\/li>\n
  2. Do not discuss with the property owner or his representative who should be responsible for the damage.\n<\/li>\n
  3. Report to the Police if any criminal action is involved or when requested by the property owner or his representative.\n<\/li>\n
  4. Report to the relevant authority or parties, if necessary, e.g. the Fire Services Department in case of a fire.\n<\/li>\n
  5. Take pictures of the accident scene and the damaged services (full view and close up).\n<\/li>\n
  6. Note down the name(s) and address(es) of any witness(es).\n<\/li>\n
  7. Note down the name and address of the property owner or his representative.\n<\/li>\n
  8. If the property owner or his representative wishes to claim for compensation, suggest him to write to us or your insurance agent\/broker with details of his claim.\n<\/li>\n
  9. Complete and return the attached claim form to us or send it through your insurance agent\/broker along with the relevant color pictures, documents and plan.\n<\/li>\n
  10. All correspondences from the property owner or his representative, including Notices of any intended prosecution or court proceedings, should be forwarded to us (or through your insurance agent\/broker) immediately unanswered.\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Employees' Compensation Insurance Claim Procedures<\/span><\/a><\/h4><\/div>
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    1. If any of your employees is injured at work resulting in fatal or serious injuries, call us or our insurance
      agent\/broker immediately. We may need to send an adjuster to investigate the accident right away. Where possible, take photographs of the accident scene immediately after the accident and submit them to us.<\/li>\n
    2. Whether the injury is serious or not, obtain either the Form 2 or Form 2B from any Labour Department Offices.
      Complete either of the Forms in duplicate and send the original to the Labour Department with a copy to us. You may also send the copy to us through your insurance agent\/broker. There is no need to fill out any claim form.<\/li>\n
    3. For claims with sick leave less than 7 days and not involving permanent disability, you may settle the
      compensation with the employee in accordance to the formula set by the Labour Department. Upon settlement, arrange the employee to sign against the agreed settlement as stated on the Form 2 or Form 2B. For our claim settlement process, submit to us the followings:\n